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Frequently Asked Questions

What is tallow, and why is it good for skincare?

Tallow is a rendered form of fat from grass-fed animals, rich in nutrients like vitamins A, D, E, and K. It closely mimics the natural oils in human skin, making it an excellent moisturizer that absorbs deeply and supports skin health.

Are your products suitable for all skin types?

Yes, our tallow-based products are gentle and nourishing, making them suitable for all skin types, including sensitive skin. However, we recommend patch testing if you have specific concerns.

How do you source your tallow?

We partner with local, organic and ethical farms that raise grass-fed, humanely treated animals. This ensures our tallow is of the highest quality and sustainably sourced.

Do your products contain synthetic fragrances?

No, our products are free from synthetic fragrances. We use organic essential oils for scent, ensuring a natural and safe experience.

How does the Bosvita Points System work?

The Bosvita Points System is designed to reward loyal customers for engaging with our brand and products. Here's a detailed overview:

How It Works

Points are earned through various actions on the site, such as making purchases, leaving reviews, and referring friends. These points accumulate in your account and can be redeemed for exclusive rewards. As you earn more points, you progress through ranks, unlocking badges and higher status levels. You can view your points balance, rank, and progress in your account dashboard.

Ways to Earn Points

  • Written Review: Earn 10 points by submitting a text-based review of a product.
  • Photo Review: Earn 30 points by adding photos to your product review.
  • Video Review: Earn 100 points by submitting a video review of a product.
  • Refer a Friend: Earn 25 points for each successful referral when a friend signs up using your referral code.
  • Product Purchase: Earn 100 points for each successful purchase of a face or body product.

Note: Points from reviews are awarded after moderation to ensure quality. Referral points are credited when the referred user completes their first purchase or signs up, depending on the terms.

The Ranking System

Your rank is determined by the total points you've earned. Each rank comes with a unique badge and title, symbolizing your journey with Bosvita. Here's the full ranking progression:

Points Required Rank Title Badge
500 Novice Naturalist Leaf Badge
1000 Glow Seeker Sun Badge
1500 Earth’s Apprentice Vine Badge
2000 Skin Care Sage Tree Badge
2500 Harmony Healer Flower Badge
3000 Radiant Trailblazer Gem Badge
3500 Nature’s Advocate Forest Badge
4000 Eden’s Guardian Apple Badge
4500 Tallow Titan Bull Badge
5000 Luminous Legend Star Badge
6000 Oasis Oracle Oasis Badge
7000 Myrrh Master Myrrh Badge
8000 Gilead’s Champion Balm Badge
9000 Eternal Alchemist Alchemist Badge
10000 Celestial Naturalist Cosmic Leaf Badge

Rewards

You can use 1000 points to receive a product for free. This can be done within your shopping cart or during the checkout process. You can also spend large amounts of points (5000+) within the "Spend Big Points" section on your account page.

What is your shipping policy?

We offer free standard shipping on orders over $120. Orders typically ship within 1-2 business days, and delivery takes 3-7 days depending on your location. International shipping is available with additional fees.

What is your return policy?

We accept returns within 30 days of purchase for unopened products. If you're not satisfied, contact us via bosvitacare@gmail.com for a refund or exchange. Please note that shipping costs are non-refundable.

How should I store tallow-based products?

Store in a cool, dry place away from direct sunlight. Tallow products have a long shelf life but should be used within 6-9 months for best results.

How does the Bosvita referral program work?

Share your unique referral code with friends, found on your account page. When they sign up using your code, you earn 25 points. Track referrals in your account dashboard.

Can I refer multiple friends to Bosvita?

Yes, you can refer up to 10 friends, earning 25 points per successful signup. This boosts your rank in the Points System and Leaderboard. Generate your code on your account page.

What is the Bosvita Leaderboard, and how can I join?

The Bosvita Leaderboard ranks top point earners in our Skincare Journey community. Join via your account page or the leaderboard page by choosing a public username. Your rank reflects points earned through website engagement.

Is my information private on the Leaderboard?

Only your chosen leaderboard username is public, shown with your points and rank. Avoid personal details like emails for privacy. Opt out anytime via your account page.

What are Bosvita subscriptions, and how do they work?

Subscriptions deliver your favorite Bosvita skincare products on a customizable schedule. Choose products and frequency on the Subscriptions page. Earn points per order and enjoy potential discounts.

Can I modify or cancel my Bosvita subscription?

Yes, adjust products, delivery schedules, or cancel anytime on the Subscriptions page to suit your needs.

What is Bosvita’s Vitality Tracker?

The Vitality Tracker measures collective website engagement up to 500 points. At 500, we celebrate with community uplift initiatives, announced on Instagram, Facebook and Tick Tock. Check progress on the Bosvita Vitality tracker page.

How can I contribute to the Vitality Tracker?

You can contribute to the vitality tracker by simply using the website in various ways.

What happens when the Vitality Tracker reaches 500?

At 500 points, Bosvita channels collective engagement into community initiatives, like donations, shared on Instagram, Facebook and Tick Tock.

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